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Sales Development Representative (SDR)

Position Type: Full-Time, Remote

Location: Remote (Open to LATAM & Global Candidates)

Working Hours: U.S. Business Hours (CST)

About the Role

We are seeking a motivated and energetic Sales Development Representative (SDR) to join our growing team. In this role, you will be responsible for conducting high-volume outbound prospecting to identify and qualify leads across various sales campaigns.

The ideal candidate is a confident communicator who enjoys speaking with people, thrives in a fast-paced environment, and remains resilient when facing rejection. You will play a critical role in generating opportunities, qualifying prospects, and moving leads through the sales pipeline while delivering an exceptional experience throughout the process.

If you’re coachable, goal-oriented, and looking to build a successful career in sales, we’d love to hear from you.

Responsibilities

Outbound Prospecting

• Conduct high-volume outbound outreach via phone, email, and text messaging.
• Identify and engage prospective candidates and leads for assigned campaigns.
• Build rapport quickly and maintain professional conversations with prospects.
• Follow structured outreach cadences and prospecting workflows.
• Consistently meet daily outreach activity goals.

Lead Qualification

• Qualify prospects based on predefined campaign criteria.
• Conduct discovery conversations to assess fit and interest.
• Gather relevant information and identify next steps.
• Advance qualified leads through the sales pipeline.
• Ensure prospects receive a positive and professional experience.

Inbound Lead Follow-Up

• Follow up with inbound leads generated through job postings and outreach efforts.
• Engage interested prospects promptly and professionally.
• Conduct qualification conversations and determine next steps.
• Maintain communication with leads until a clear outcome is reached.

CRM & Pipeline Management

• Maintain accurate and up-to-date records of all prospect interactions.
• Log call notes, outreach activities, and lead status updates.
• Track conversations and follow-up activities effectively.
• Ensure CRM and tracking systems remain organized and accurate.
• Support reporting efforts through detailed activity tracking.

Team Collaboration

• Coordinate handoffs of qualified prospects to recruiting teams or sales leadership.
• Communicate prospect insights and relevant information to stakeholders.
• Participate in team meetings, coaching sessions, and training initiatives.
• Collaborate with leadership to improve outreach effectiveness and campaign results.

Performance & Target Achievement

• Meet daily and weekly outreach volume goals.
• Achieve qualification and conversion targets.
• Follow established sales processes and scripts.
• Continuously improve outreach techniques and communication skills.
• Maintain consistent activity and performance standards.

What Makes You a Perfect Fit?

• High energy and enthusiasm.
• Naturally personable and comfortable speaking with new people.
• Strong resilience and ability to handle rejection professionally.
• Goal-oriented and motivated by achieving results.
• Highly organized with strong follow-up skills.
• Coachable and eager to learn.
• Strong work ethic and personal accountability.
• Positive attitude and team-first mentality.
• Comfortable working in a fast-paced, metrics-driven environment.

Required Experience & Skills (Minimum)

• Strong spoken and written English communication skills.
• Ability to communicate confidently, clearly, and persuasively.
• Comfortable making high-volume outbound calls.
• Strong interpersonal and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple conversations and follow-up tasks simultaneously.
• Ability to follow structured sales processes and scripts.
• Reliable internet connection and dedicated remote workspace.
• Availability to work during U.S. Central Standard Time business hours.

Ideal Experience & Skills

Previous experience in:

• Sales Development Representative (SDR) roles
• Business Development Representative (BDR) roles
• Outbound sales
• Cold calling
• Recruiting
• Lead generation

Additional experience:

• Experience using CRM systems or applicant tracking systems.
• Experience working with U.S.-based companies or clients.
• Experience in commission-based or performance-driven environments.
• Familiarity with sales metrics and pipeline management.
• Experience meeting daily activity and conversion goals.

Tech Stack & Tools

• Google Workspace (Gmail, Sheets, Drive)
• Slack
• CRM or Lead Tracking Software
• Phone & Dialer Systems
• Email Outreach Tools

What Does a Typical Day Look Like?

An SDR’s day is focused on prospecting, qualifying leads, and generating opportunities for the sales team.

You will:

• Review your lead queue and daily outreach goals.
• Make outbound calls to prospective candidates and leads.
• Send follow-up emails and text messages.
• Conduct qualification conversations.
• Log notes and update CRM records in real time.
• Follow established outreach cadences.
• Coordinate handoffs for qualified prospects.
• Monitor progress toward daily and weekly performance goals.
• Participate in team coaching and training sessions.

In essence: you are responsible for creating opportunities, building the top of the sales pipeline, and helping drive business growth through consistent outreach and lead qualification.

Key Metrics for Success (KPIs)

• Daily outbound call volume.
• Daily outreach activity completion.
• Lead qualification rate.
• Contact-to-conversation conversion rate.
• Qualified lead generation.
• Follow-up completion rate.
• CRM accuracy and activity tracking.
• Weekly and monthly performance goal attainment.
• Overall contribution to pipeline growth.

Why Join Us?

• Fully remote work environment.
• Opportunity to develop and grow your sales career.
• Ongoing coaching and professional development.
• Supportive and collaborative team culture.
• Exposure to a variety of sales campaigns and industries.
• Clear opportunities for advancement as the company grows.
• Access to modern tools and systems that support success and productivity.

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self-recorded video, completed once on your own time, and it’s the final step that completes your application.

Here’s why we do it this way. Instead of repeating yourself on screening call after screening call, you tell your story once and it carries forward. Hiring managers get to see how you actually communicate before you meet, so when you’re a fit, the first conversation isn’t starting from scratch. Fewer interviews, and the ones you do have count for more.

Don’t overthink it. Record it as many times as you like—nobody sees the takes you discard. Just be yourself. Your Intro Video invitation will come from Spark Hire, our trusted video interview platform, so please keep an eye on both your inbox and spam folder for the email.

Interview Process

1. Initial Application Review
2. Intro Video
3. Client Interview
4. Offer & Onboarding

Appointment Setter

Lead Generation, Outbound Outreach, CRM & Scheduling | Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

Location: Remote

Expats are highly encouraged to apply.

About the Role

At Pavago, one of our clients is hiring an Appointment Setter to generate qualified meetings and help maintain a consistent, healthy sales pipeline.

This is a hands-on outbound role focused on engaging prospects, qualifying interest, and turning conversations into sales-ready appointments.

You’ll connect with potential customers through:

• Phone calls
• Email
• LinkedIn
• Follow-up sequences

Your goal is simple: start conversations, identify qualified prospects, and consistently book meetings that sales representatives can convert into opportunities.

If you’re confident speaking with prospects, comfortable with outbound outreach, organized with follow-ups, and motivated by measurable targets, this role is a strong fit.

What You’ll Own

Outbound Prospecting & Lead Engagement

• Reach out to prospects through phone, email, and LinkedIn
• Execute consistent outbound follow-up
• Engage both new and previously contacted leads
• Build rapport quickly and professionally
• Generate interest in the company’s products or services
• Maintain disciplined outreach activity throughout the day

Lead Qualification

Qualify prospects based on factors such as:

• Role and decision-making authority
• Industry
• Business needs
• Interest level
• Budget alignment
• Readiness to speak with sales

Ask effective discovery questions to determine whether a prospect is a good fit before placing them on a sales representative’s calendar.

Appointment Setting & Scheduling

Schedule qualified meetings using tools such as:

• Calendly
• Chili Piper
• HubSpot Meetings
• Google Calendar
• Outlook

You’ll also:

• Coordinate across multiple U.S. time zones
• Confirm appointment details
• Send reminders and confirmations
• Handle cancellations and rescheduling
• Follow up with prospects to improve meeting attendance
• Ensure calendars remain accurate and organized

CRM & Pipeline Management

Maintain accurate prospect and appointment records in:

• Salesforce
• HubSpot
• Zoho CRM
• Similar CRM platforms

Log:

• Calls
• Emails
• LinkedIn outreach
• Prospect responses
• Qualification notes
• Appointment details
• Follow-up requirements

Maintain strong CRM hygiene so sales teams always have accurate context before a meeting.

Sales Team Collaboration

Work closely with:

• SDRs
• BDRs
• Account Executives
• Sales leadership

Provide clear handoff notes covering:

• Prospect needs
• Pain points
• Interest level
• Relevant conversation context
• Qualification information

Share prospect feedback with the team to continuously improve messaging, targeting, and outreach.

Performance Tracking & Optimization

Track key metrics including:

• Calls made
• Emails sent
• Outreach activity
• Conversations generated
• Appointments booked
• Qualified meetings
• Meeting show rate

Identify performance gaps and recommend improvements to outreach, follow-up, or scheduling processes.

Required Experience & Skills

• 1–2+ years of experience in appointment setting, sales support, inside sales, lead generation, or another customer-facing sales role

• Experience with outbound phone and email communication

• Strong written and verbal English communication skills

• Confidence speaking with prospects and handling basic objections

• Ability to qualify interest before booking appointments

• Experience working with CRM systems such as:

  • Salesforce
  • HubSpot
  • Zoho

• Familiarity with scheduling tools such as:

  • Calendly
  • Chili Piper
  • Google Calendar
  • Outlook

• Ability to manage multiple calendars and time zones

• Strong attention to detail and follow-through

• Comfortable working remotely during U.S. business hours

Nice to Have

• Experience supporting SDR or BDR teams

• High-volume outbound prospecting experience

• Familiarity with:

  • Outreach
  • SalesLoft
  • Apollo

• Experience in:

  • SaaS
  • Marketing
  • Professional services
  • B2B sales

• Familiarity with qualification or sales methodologies such as:

  • BANT
  • SPIN
  • Challenger

What Makes You a Strong Fit

You:

• Are comfortable initiating conversations with new prospects
• Communicate confidently and professionally
• Don’t get discouraged by rejection
• Are persistent without being overly aggressive
• Follow up consistently instead of letting leads go cold
• Keep calendars and CRM records extremely organized
• Understand that meeting quality matters as much as meeting volume
• Take ownership of your activity and performance metrics
• Thrive in target-driven environments

What a Typical Day Looks Like

Your day may include:

• Reviewing new leads and follow-up tasks
• Making outbound calls to prospective customers
• Sending personalized emails and LinkedIn messages
• Qualifying interested prospects
• Handling initial objections and questions
• Booking qualified meetings
• Sending appointment confirmations and reminders
• Rescheduling canceled meetings
• Updating CRM records and lead statuses
• Preparing clear handoff notes for sales representatives
• Reviewing appointment and show-rate performance

In short: you keep the sales calendar filled with qualified prospects while ensuring every lead is properly followed up, documented, and handed off.

Key Metrics for Success

• Consistent achievement of daily and weekly outreach targets
• Number of qualified appointments booked
• 70–80%+ meeting show rate
• Strong lead-to-appointment conversion
• Consistent follow-up execution
• Accurate and up-to-date CRM records
• High-quality sales handoffs
• Positive feedback from SDRs, BDRs, and Account Executives

Why This Role Stands Out

• Direct impact on sales pipeline and revenue growth

• Fully remote opportunity

• Clear and measurable performance expectations

• Develop valuable skills in:

  • Prospecting
  • Lead qualification
  • Objection handling
  • CRM management
  • B2B sales

• Work closely with experienced sales professionals

• Career growth opportunities into:

  • Senior Appointment Setter
  • Sales Development Representative (SDR)
  • Business Development Representative (BDR)
  • Account Executive
  • Sales Operations

Interview Process

1. Initial Phone Screen
2. Video Interview with Pavago Recruiter
3. Client Interview
4. Offer & Onboarding

Apply Now

If you:

• Are confident speaking with prospects
• Have experience with outbound outreach and lead generation
• Know how to qualify interest before booking meetings
• Are disciplined about follow-ups
• Can manage calendars and CRM records accurately
• Enjoy working toward clear sales targets

We’d love to hear from you.

Important: Spark Hire Video Interview

As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.

This is your opportunity to introduce yourself and highlight your experience with appointment setting, outbound prospecting, cold calling, lead qualification, CRM management, and scheduling.

We recommend sharing specific examples of your previous performance, including outbound activity volume, appointments booked, qualification methods, show rates, and any sales targets or KPIs you achieved.

Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.

#AppointmentSetter #LeadGeneration #ColdCalling #OutboundSales #SalesDevelopment #SDR #B2BSales #InsideSales #HubSpot #Salesforce #RemoteSales #RemoteJobs #SalesJobs

Company Description

Full-Time, Seasonal (through February)

At Sutherland, we believe in doing interesting things, growing your own way, and being yourself. We’re a global team of problem-solvers, relationship-builders, and go-getters who support some of the world’s most recognized brands.

We’re currently looking for Seasonal Sales/Telesales Associates who are passionate about delivering exceptional customer experiences — all from the comfort of home.

Job Description

As a Sales/Telesales Associate, you’ll work with existing clients to provide expert support while identifying opportunities to offer additional products or services that meet their needs. You’ll be part of a professional, performance-driven environment that values ownership, service, and continuous learning.

• Up to $20/hour pay
• Monthly incentives and recognition programs
• Career growth: 80% of our frontline leaders are promoted from within
• Work-from-home flexibility
• Company-provided equipment

Key Responsibilities:

• Deliver professional and courteous service via phone, email, or web inquiries
• Resolve client requests and maintain strong relationships that support retention
• Identify opportunities for upselling and cross-selling
• Collaborate with team members and leadership to support customers throughout the full policy cycle
• Troubleshoot escalated service, billing, and claims issues
• Document interactions and maintain accurate records in internal systems
• Stay informed on industry trends and recommend solutions based on client needs
• Support and mentor junior colleagues when needed

Qualifications

• 2+ years of customer service experience preferred (call center experience a plus)
• Strong communication and problem-solving skills
• Typing speed of 30+ WPM
• High school diploma or GED required
• Proficient PC and multitasking skills
• Action-oriented and comfortable handling objections
• Fluent in spoken and written English

Remote Work Requirements

• Reliable internet: at least 50 Mbps download / 10 Mbps upload
• Wired internet connection (no satellite or wireless)
• Modem updated in the past 12 months
• Quiet, distraction-free workspace

Additional Information

This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

Additional information

As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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