Ethos Veterinary Health has immediate full-time Evening shift openings for highly motivated, Work from Home, Call Center Representatives for our locations across the United States.

Summary:  The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams.  In joining this team, you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients.

Starting compensation for this position is based on experience and ranges between $17 - $20hr.

Responsibilities:

• Provides superior service to clients and referring veterinarians through inbound and outbound calls
• Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner
• Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor
• Books client appointments with accuracy and efficiency
• Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries

Education, License, and Job Requirements:

• High School Diploma or equivalent
• Minimum 2 years of Veterinarian Client Care or Tech experience.
• Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.
• Able to work Evening shift within a 24⁄7-365 a year service center

Skills and Experience:

• A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 60 calls per shift)
• Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations
• A solid track record of exceeding productivity and quality goals
• Strong communication skills, both written and oral
• Good judgment and problem-solving skills

Thank you for reading our job posting!

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Remote Employee BPO has an outstanding opportunity for you!

This is a remote work position.

Job Summary

You will be one of the rockstar members of our consumer services team responsible for conducting concierge calls and provider-matching calls to clients with service requirements.

Night Shift hours. Monday-Friday,

Do you have more than 1 year of experience making outbound calls - including appointment setting?

Do you have reliable internet, good computer specs, and a quiet environment to make high-quality calls?

Are you a responsible person that can be trusted to work remotely?

Can you handle night shift hours?

Are you someone with a great attitude with a proven history of hitting KPIs?

Duties and Responsibilities

1. Comprehend how we do things with clients and make sure they’re getting their money’s worth.
2. Competent in conducting basic provider data research.
3. Conduct phone conversations with clients in the capacity of an executive assistant, maintaining a balance between casual and professional tones.
4. Jot down what you talk about with clients in a clear and accurate way.
5. Roll with the punches when things change at work, and still get the job done right.
6. Stay pumped and focused on getting stuff done on time.
7. Demonstrate success in initiating and executing new ideas.
8. Manage personal productivity and work independently with minimal supervision.

Requirements:

• At least 1 year of remote work experience.
• Minimum 1 year of experience in cold calling, outbound sales, customer service, appointment setting, or lead qualification.
• Strong English communication and active listening skills.
• Self-driven, dependable, and able to work independently with integrity.
• Customer-focused with the ability to build rapport, qualify leads, and handle objections professionally.
• Tech-savvy, detail-oriented, and comfortable using CRMs and other remote work tools.
• Goal-oriented, coachable, and adaptable in a fast-paced, metrics-driven environment.

WHO WE ARE

At Expertise, we strive to support the best providers in their efforts to serve their local communities. We stand behind every recommendation and we celebrate every happy customer. With over 400,000 providers across more than 200 different industries, we dive deep into figuring out what makes each provider the best in their area of expertise and how to help the reader find the right professional for them. We’re a small and mighty team recently acquired by Marketplace Inc. (ForbesAdvisor). Since 2016 we have built a website that services over 9 million annual visitors and connects them with thousands of local professionals.

Job Title: Associate Client Success Manager (B2B SaaS)

Company Overview:

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an Associate Client Success Manager with personal ambitions to provide the optimal experience to our rehab therapy teams, ensuring their maximal success with Prompt.

This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. The expectation of this role is that once you complete our comprehensive Client Success Employee Onboarding program (3-4 months), you become a full Client Success Manager, ready for all CSM duties (listed below).

We’re doing something special here and this role will be critical in taking Prompt to the next level.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn’t happen by chance, it’s a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn’t an investment bank, we work long hours when it’s needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren’t enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role:

Our expectation of this very robust CS role is that, after your onboarding phase, you become a CSM and contribute to our customer base through providing training, working with clients after Go Live to ensure they are using the product optimally, and create a relationship with clients so you are able to sell the value-add of features that would benefit their business, staff, and patients. You will also play a role in providing support to our customers through our support channel. The ideal candidate has a background as a rehab therapist, has expertise in administrative and clinical workflows, is an excellent communicator and HIGHLY passionate about software. More on that below!

Key Responsibilities:

• Build a strong relationship with your clients as a strategic and supportive partner

• Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings

• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system

• Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding

• Lead question/answer webinars with clinical management and staff

• Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs

• Work with Clients if they choose to downgrade or churn off products to save the client and help them understand the value of our products.

• Assist in the onboarding process of new clients

• Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate

• Collaborate with team members and management in recommending and implementing improvement opportunities

Minimum Requirements:

• Must have experience in outpatient physical therapy clinics

• Very strong technical skills operating various software platforms

• Highly Proficient in MS Excel

• Understanding and learning software must be a passion of yours

• Clinical background and/or licensed rehab therapist

• Experience with EMR Systems

• Possess strong written and verbal skills

• Be tech savvy and comfortable working in a live setting with various softwares

• Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times

• Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow

Preferred (Nice-to-have) Qualifications:

• Medical billing experience or education

• Previous SaaS experience

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Credits for online and in-person fitness classes/gym memberships

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don’t hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, ?)sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Service RepresentativeJoin a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued.

Who We Are

Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By making better use of idle computing resources across the globe, we offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all. As pioneers at the intersection of AI and open-source technology, we believe in an open future where AI innovation is limited only by imagination, not by access to resources. We’re looking for forward-thinking individuals who share our passion for making AI universally accessible, secure, and affordable. Join us in building a platform that empowers innovators everywhere to turn their visionary AI projects into reality.

About the Role

When a customer’s GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help.

This is not a ticket routing job. You will be in Linux every day, on real infrastructure, fixing real customer problems. The people who do this well here move into the Forward Deployed Engineer role, and we will build that path with you deliberately.

Who You Are

• Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working.

• The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands.

• First technical response and triage. Reproduce the problem, gather the logs and configuration that matter, and make the first call on whether the fault is ours or the provider’s.

• Customer environment access and configuration. SSH key and access issues, NFS mounts and storage, quotas, security groups, container and driver questions, billing and account questions.

• Runbook execution and authoring. Run the documented play when there is one. When you solve something new, write the runbook so the next person does not escalate it.

• Documentation. Keep our customer-facing docs and internal knowledge base current. Most repeat tickets are a documentation gap.

• Very strong Linux experience and daily work in the CLI.

• Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support.

• Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups.

• Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers.

• Clear and fast written communication under time pressure. Customers read what you write while they are blocked.

• Good judgment about the limits of your own knowledge, and a bias toward escalating early with a complete picture rather than late with a guess.

• Comfortable working across time zones and with an on-call rotation for critical issues.

Preferred Qualifications

• Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty, or similar).

• Scripting in bash or Python to automate repeat work.

• Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment.

• Background in GPU cloud, HPC, or a hardware-adjacent support org.

Hyperbolic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Must reside in the following states to be considered for a Seasonal Role:

AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

Please note: This is a remote seasonal role, starting in late October through December 2026.

The Role:

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.  We are looking for Print Quality Assistants to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will play a key role in improving the overall experience for customers who have received less than perfect products.

As a Seasonal Print Quality Assistant, you will work closely with customers via email to resolve post-print issues and assist with creating new orders. Each case is unique, and you’ll be responsible for identifying problems, reworking design files, and coordinating with our printing facilities to ensure customers receive the highest quality product.

You will play a key role in delivering an exceptional customer experience and building brand loyalty through effective issue resolution. The ideal candidate is detail-oriented, has excellent written and verbal communication skills, is comfortable using Adobe Creative Suite, and enjoys problem-solving in a fast-paced environment.

Minted is open 7 days a week, and we ask you to work at least 1 weekend day. While we do our best, your days off may not be consecutive.

#LI-Remote

You WIll:

• Research and thoroughly document the root causes of the replacement order.

• Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations.

• Reference a wide range of resources to determine the best solution for our customers.

• Work directly with customers over email to design and replace original orders.

• Work in a production environment to troubleshoot technical, design, and print errors.

• Work collaboratively with other teams to ensure we deliver outstanding service

You Have:

• Excellent written and verbal communication skills.

• The ability to think critically to solve problems.

• Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom are a plus.

• G-Suite experience

• The ability to produce high-quality design and work in a fast-paced environment

• The ability to work effectively in a team-oriented environment

• You are flexible and open to new challenges

• The ability to learn and work remotely and engage effortlessly with coworkers and leadership, you take feedback well, and are eager to learn more.

What You’ll Gain in Return:

• Expand your knowledge of Photoshop and Illustrator

• Experience working with print-ready files

• Growth opportunities — the role is excellent for recent grads looking to build a strong resume

• Gain customer service experience

• Salesforce Lightning experience

• Fun, friendly, and diverse team culture

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $18.55/hr

Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $17.02/hr

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

🌎 About Us At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out...

Job Title: Customer Success Specialist (Mandarin Required) Location: Remote Job type: Full-time Contractor Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year Mandarin Speaking and writing is required for this...

About ValatamWe’re Valatam, a team that connects bilingual professionals from Latin America with global clients.

Language Requirements: Local language —min. C1 level English —min.

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!

Title:  Associate Technical Account Manager

Location: USA; Remote (Cleveland area preferred)

Experience: Associate

Job Function:Professional Services

Employment Type:Full-Time

Industry: Computer & Network Security

Travel Requirements: <25%

About the position

The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers achieve successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage. The Technical Account Manager I develops technical and customer facing expertise while contributing to positive customer outcomes through strong communication, responsiveness, and attention to detail.

Job Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams, including Support, Customer Success, Product, and Engineering, to help drive timely issue resolution.
• Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems.
• Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers.
• Maintain a working understanding of customer environments, business goals, and common technical use cases.
• Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts.
• Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications.

Minimum Qualifications, Education, and Skills

• Bachelor’s degree or equivalent experience
• Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
• General knowledge of enterprise software environments, customer support processes, and technical issue coordination is required. Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required.
• Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills; ability to explain routine technical concepts clearly and professionally.
• Ability to manage routine account activities under supervision; learn new technologies and products quickly; communicate clearly and professionally with customers and internal stakeholders; identify and escalate issues appropriately; maintain accurate documentation; follow established processes; manage multiple priorities in a structured environment.#LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

🌎 About Us

At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “ Best Places to Work” and Built In’s “ 100 Best Remote-First Places to Work.”

At TeamSnap, we know that sports are about more than schedules and stats - they’re about connection, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and make sure every admin feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem-solver, helping them set up for a smooth, successful season.

What You’ll Do:

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.

• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.

• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.

• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.

• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

What Will Set You Up for Success:

• A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.

• Strong technical skills with the ability to guide users of all experience levels through our platform.

• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.

• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.

• Excellent written and verbal communication skills.

• A proven track record of high performance in customer or technical support roles.

Bonus Points For:

• Experience in SaaS or tech start-up environments.

• A background as an admin, parent, coach, or participant in recreational sports.

• Ability to work 8:30am-5pm PST.

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Compensation

We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $44,990, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

🖥 Location

TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota West Virginia and Utah and while we love all parts of the world, we can only hire permanent US residents at this time.

🚀 Opportunities to Grow

At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

🎩 Total Rewards

• We’re proud to be remote-first . We’ve been remote since 2009, long before COVID made it cool

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

• 100% premium coverage of medical/dental/vision for you and your family

• 401K to help you invest for the future

• $1,500 annual learning and development stipend

• Travel to fun locations for all-company meetings and team events

• Generous home office allowance to set you up for success

• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

• A monthly stipend reimbursement for health & wellness and so much more!

• TeamSnap Total Rewards

🏆 Working at TeamSnap

At TeamSnap, you’re not a culture fit, you’re a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we’re inspired by our people, our customers, and our values.

🧡 Inclusion and Diversity

Creativity and innovation can’t thrive when we’re cookie-cutter images of each other. We’re quickly growing more diverse, but there’s always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.

If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.

You Will

• Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email

• Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care

• Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward

• Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.

• Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization

• Spot patterns, flag gaps, and help improve how we support patients over time

You Have

• Experience in a customer-facing role (thriving in high volume is a strong plus)

• Experience with Intercom Helpdesk or a related platform

• Telehealth or digital health background is a bonus

• Weekend availability (Saturday – Wednesday)

In any case, you’ll stand out if you:

• Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed

• Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction

• Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work

Benefits

• Full medical, dental and vision benefits

• Maternity/paternity policy

• 3 weeks’ vacation

• Competitive compensation

• Stock option grant

• Remote first, work from anywhere in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities, working closely with founders and the senior leadership team

Schedule (Eastern Time):

• Saturday – Wednesday, 4:00 PM – 12:00 AM

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

• Communication: We will only ever contact you from an official @ felixforyou.ca email address.

• Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.

If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.

You Will

• Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email

• Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care

• Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward

• Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.

• Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization

• Spot patterns, flag gaps, and help improve how we support patients over time

You Have

• Experience in a customer-facing role (thriving in high volume is a strong plus)

• Experience with Intercom Helpdesk or a related platform

• Telehealth or digital health background is a bonus

• Weekend availability (Saturday – Wednesday)

In any case, you’ll stand out if you:

• Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed

• Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction

• Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work

Benefits

• Full medical, dental and vision benefits

• Maternity/paternity policy

• 3 weeks’ vacation

• Competitive compensation

• Stock option grant

• Remote first, work from anywhere in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities, working closely with founders and the senior leadership team

Schedule (Eastern Time):

• Saturday – Wednesday, 4:00 PM – 12:00 AM

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

• Communication: We will only ever contact you from an official @ felixforyou.ca email address.

• Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!

Title:  Associate Technical Account Manager

Location: USA; Remote (Cleveland area preferred)

Experience: Associate

Job Function:Professional Services

Employment Type:Full-Time

Industry: Computer & Network Security

Travel Requirements: <25%

About the position

The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers achieve successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage. The Technical Account Manager I develops technical and customer facing expertise while contributing to positive customer outcomes through strong communication, responsiveness, and attention to detail.

Job Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams, including Support, Customer Success, Product, and Engineering, to help drive timely issue resolution.
• Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems.
• Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers.
• Maintain a working understanding of customer environments, business goals, and common technical use cases.
• Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts.
• Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications.

Minimum Qualifications, Education, and Skills

• Bachelor’s degree or equivalent experience
• Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
• General knowledge of enterprise software environments, customer support processes, and technical issue coordination is required. Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required.
• Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills; ability to explain routine technical concepts clearly and professionally.
• Ability to manage routine account activities under supervision; learn new technologies and products quickly; communicate clearly and professionally with customers and internal stakeholders; identify and escalate issues appropriately; maintain accurate documentation; follow established processes; manage multiple priorities in a structured environment.#LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.

If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.

You Will

• Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email

• Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care

• Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward

• Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.

• Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization

• Spot patterns, flag gaps, and help improve how we support patients over time

You Have

• Experience in a customer-facing role (thriving in high volume is a strong plus)

• Experience with Intercom Helpdesk or a related platform

• Telehealth or digital health background is a bonus

• Weekend availability (Saturday – Wednesday)

In any case, you’ll stand out if you:

• Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed

• Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction

• Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work

Benefits

• Full medical, dental and vision benefits

• Maternity/paternity policy

• 3 weeks’ vacation

• Competitive compensation

• Stock option grant

• Remote first, work from anywhere in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities, working closely with founders and the senior leadership team

Schedule (Eastern Time):

• Saturday – Wednesday, 4:00 PM – 12:00 AM

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

• Communication: We will only ever contact you from an official @ felixforyou.ca email address.

• Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

ESSENTIAL FUNCTIONS: Communication Management:• Serve as the first point of contact for call escalations, from patients via phone, email and other internal communication platforms, providing friendly and efficient service to patients, insurance companies and their representatives.

💼 Customer Onboarding Specialist🏠 RemoteAbout Our ClientOur client is a fast-growing field service software platform helping service businesses manage their day-to-day operations.

Position: Virtual Customer Service Representative Languages: English, French, and Arabic At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions.