About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply and need adjustments made, you can let us know in your application.

About The Role

The Senior Copywriter is responsible for development of copy for integrated healthcare advertising campaigns and ensuring all work is strategically and creatively on point. Ensures all projects are completed on time and within budget.

What You’ll Do

• Develop creative, strategic ideas & tactics that solve specific client marketing challenges

• Ensure on-brand messaging and accurate content that aligns with the overall strategy

• Foster positive relationships between creative and other agency functional areas. Encourages strong collaborative relationships with account management and other areas

• Reference and annotates all work, in alignment with AMA style

• Will execute initial concepts through to final completion

• Perform other duties as assigned

About You

• Bachelor’s degree in advertising, marketing, graphic arts, or equivalent area of study

• Minimum 4 years’ creative copywriting experience at a Medical communications/advertising agency producing print and digital tactics such as sales aids, brochures, flashcards, eblasts, & websites

• Pharmaceutical advertising agency required, with portfolio exhibiting tactical and conceptual knowledge in at least 1 therapeutic area

• Thorough knowledge of AMA style

• Strong customer service skills with a commitment to superior quality

• Must be self-motivated, professional, detail-oriented, and possess excellent oral and written communication skills

• Comfortable working under pressure within tight deadlines

• Advanced PC or Mac experience with MS Office Suite and functional experience with Adobe Acrobat Pro

$90,000 - $100,000 a year

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy noticebefore applying to Avalere Health.

We may use AI tools to support elements of the hiring process, such as reviewing applications, analyzing CV/resumes, assessing responses, or transcribing interviews. These tools assist our Talent team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please review our candidate privacy policy.

Company Description

Welcome to SMG Swiss Marketplace Group!

SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.

We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.

Job Description

As Corporate Communication Manager, you will be part of the Corporate Communication & Public Affairs team and contribute to strengthening SMG’s reputation through clear, consistent and impactful communication.

Reporting to the Head of Corporate Communications & Public Affairs, you will work across a broad range of Group-level corporate communication topics, with a particular focus on media relations and financial communications. You will also support internal communications and selected strategic communication projects, working closely with Investor Relations, Senior Management and the Communication Managers of our Business Units.

Responsibilities

• Support the development and implementation of corporate communication strategies and concepts aligned with SMG’s business objectives
• Manage media relations activities, including media enquiries, media monitoring, press releases, statements, Q&As and spokesperson activities
• Manage media relations and PR activities for SMG’s Finance & Insurance business, working closely with the relevant business stakeholders
• Support financial communications in close collaboration with Investor Relations, including annual and half-year results, the Annual Report and the Annual General Meeting
• Support the positioning of C-level executives through key messages, speaking points, presentations and communication content
• Support internal communications on Group-wide topics and adapt content for relevant internal target groups and channels
• Support communication for Group-wide strategic topics and projects, such as sustainability and cybersecurity
• Work closely with senior management, Business Unit Communication Managers and other key internal stakeholders
• Coordinate external agencies and partners where required

Qualifications

• Bachelor’s or Master’s degree (FH, University) in Communications, Journalism, Business Administration or a related field
• 5+ years of experience in corporate communications
• Experience in media relations and a good understanding of the Swiss media landscape
• Experience in or strong interest in financial and capital markets communications
• Excellent writing and editorial skills and the ability to translate complex topics into clear and target-group-oriented communication
• Confidence in working with senior stakeholders and in handling sensitive or time-critical communication topics
• Strong organisational skills and the ability to manage several topics and deadlines in parallel
• Pragmatic, hands-on and collaborative working style with a high level of reliability and attention to quality
• Interest in digital business models and the technology sector
• Fluent German and English mandatory, both written and spoken

Additional Information

What do we offer?

• 6 weeks of holidays per year (plus option to buy 10 extra)
• 40-hour work week with flexitime (capped at 45 hours)
• A hybrid work setup with flexibility to work remotely
• Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption
• SBB Half-Fare Card and first-class travel between SMG offices in Switzerland
• Gender-neutral pay and transparent career paths
• Choose your gear: Mac or Windows laptop, and iPhone, Samsung, or Pixel mobile
• An inclusive and innovative environment where your voice matters

Recruitment Process

We keep hiring simple and human (mind this is a Corporate Communication Manager role, expect to be challenged):

• Initial Video-Call with one of our Recruiters (Video 30 min)
• Interview with the Hiring Manager (Video 60 min)
• Technical Interview (Video 45 min)
• Team Fit Conversation and meeting relevant Business Stakeholders (Onsite 60 min)

Apply now

To take advantage of this great opportunity, please send us your detailed CV and feel free to include any supporting documents that will help us understand why you are the perfect fit.

#LI-Hybrid

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products.

SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo) and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

MongoDB is looking for a highly accomplished, results-oriented individual with exceptional energy, intellectual curiosity, and entrepreneurial initiative to significantly expand our presence within the startup ecosystem. This AI Natives EAE role is critical for proactively identifying and cultivating strategic, net-new relationships with high-potential startup founders and executive decision-makers, while concurrently forging deep, impactful partnerships across the AI landscape, and expertly guiding complex sales cycles within an assigned territory.

This role is deeply connected to MongoDB’s vision to become the Data Platform for AI, and you’ll be at the forefront of that mission. You will be focused on winning the fastest-growing organizations in the world’s most concentrated AI hub.

We are looking to speak to candidates who are based in London for our hybrid working model.

What you will be doing

• Serve as a pivotal leader within MongoDB GTM, working cross-functionally with Marketing and Product Leadership directly influencing and driving MongoDB’s market penetration within the VC and startup ecosystem
• Architect and execute highly sophisticated, data-driven go-to-market strategies for the assigned AI Native territory, identifying key market segments and opportunities for exponential growth
• Drive executive-level engagement and influence within the startup community, with a particular focus on C-suite technical decision makers, visionary founders, and strategic investors
• Cultivate and maintain profound, long-term relationships with founders, VCs, key developers, and technical architects to (1) secure net-new logos within the startup ecosystem, (2) identify, establish, and mature strategic product and go-to-market partnerships, and (3) consistently exceed top-line revenue targets
• Develop and evangelize a comprehensive, expert-level understanding of MongoDB products, the competitive landscape, and partner technologies, positioning MongoDB as a thought leader

Who You Are

• 2+ years of consistent quota-carrying sales experience in highly competitive and rapidly evolving markets, with a proven track record of selling technically complex enterprise solutions at scale
• Exceptional intellectual curiosity and a demonstrated commitment to continuous learning and professional development
• A profound history of identifying, building, and nurturing executive-level champions within your customer-base, and successfully navigating highly complex, multi-stakeholder sales processes
• Mastery in translating intricate technical concepts and nuanced technical challenges into compelling, quantifiable business value and strategic outcomes for customers.
• Possess an inherent drive, intense competitiveness, and an insatiable desire to achieve extraordinary success and exceed expectations
• Must reside within the assigned territory and be willing to maintain a significant in-office presence (3+ days per week) to foster collaboration and team cohesion

Things we love

• A passionate commitment to continuous learning and a strong aspiration to lead and define your career trajectory
• A proven ability to contribute significantly to building something truly special and scaling a high-growth business unit
• Deep familiarity with advanced software development concepts, emerging technologies, and a nuanced understanding of diverse developer and technical personas
• Extensive experience and a strong preference for selling to highly technical buyers and engineering leadership

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273525924

MongoDB is launching an EMEA AI Natives team to win high-potential, fast-growing AI-native companies and accelerate new-logo acquisition.

We are seeking a Regional Director, AI Native to build and lead an initial team of five Acquisition reps covering a number of regions across EMEA.

Reporting to EMEA Sales Leadership, you will own the team’s strategy, hiring, development, execution, and results. You will drive new-logo acquisition and NARR while establishing a repeatable sales motion for the AI-native segment.

We are looking to speak to candidates who are based in London for our hybrid working model.

What you will do

• Recruit, onboard, coach, and develop a high-performing AI Native acquisition team
• Define territory plans, account priorities, pipeline goals, and operating rhythms across EMEA
• Build a data-driven go-to-market strategy for high-potential, well-funded AI-native companie.
• Engage founders, investors, C-suite leaders, engineering executives, and technical decision-makers
• Coach the team through complex, multi-stakeholder sales cycles and negotiations
• Lead strategic opportunities and help the team win net-new logos
• Own performance against new-logo, NARR, pipeline, and forecast objectives
• Drive adoption of MongoDB’s sales methodology, including MEDDIC
• Partner with Marketing, Product, Solution Architecture, Customer Success, Partners, and Sales Operations
• Provide market feedback to shape MongoDB’s AI Native strategy and scale the pilot

What you bring

• 2 years of experience managing a quota-carrying sales team or 3+ years of experience as a quota-carrying enterprise sales representative
• A strong record of overachievement and winning net-new logos
• Experience building a new market, segment, territory, or sales motion
• Success selling complex technology to executive and technical stakeholders
• Understanding of cloud, databases, software development, and emerging AI technologies
• Ability to translate technical concepts into clear business value
• Strong coaching, forecasting, communication, negotiation, and analytical skills
• Entrepreneurial energy, intellectual curiosity, resilience, and a bias for action
• Willingness to travel across EMEA and maintain an in-office presence aligned with team needs

Things we love

• Experience with AI-native companies, high-growth startups, venture-backed businesses, or developer-led organizations
• Relationships with AI founders, venture capital firms, engineering leaders, or technical communities across EMEA
• Experience launching acquisition or greenfield sales teams
• Previous MEDDIC, SPIN, Challenger, or similar sales methodology experience

Why join MongoDB

• Lead a newly created EMEA team at the forefront of AI and data
• Help define MongoDB’s strategy for one of the fastest-growing technology segments
• Work in a people-first culture with strong development and sales enablement programs
• Benefit from competitive compensation, equity, and comprehensive benefits

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273525945

MongoDB is looking for a highly accomplished, results-oriented individual with exceptional energy, intellectual curiosity, and entrepreneurial initiative to significantly expand our presence within the startup ecosystem. This AI Natives EAE role is critical for proactively identifying and cultivating strategic, net-new relationships with high-potential startup founders and executive decision-makers, while concurrently forging deep, impactful partnerships across the AI landscape, and expertly guiding complex sales cycles within an assigned territory.

This role is deeply connected to MongoDB’s vision to become the Data Platform for AI, and you’ll be at the forefront of that mission. You will be focused on winning the fastest-growing organizations in the world’s most concentrated AI hub.

We are looking to speak to candidates who are based in Paris for our hybrid working model.

What you will be doing

• Serve as a pivotal leader within MongoDB GTM, working cross-functionally with Marketing and Product Leadership directly influencing and driving MongoDB’s market penetration within the VC and startup ecosystem
• Architect and execute highly sophisticated, data-driven go-to-market strategies for the assigned AI Native territory, identifying key market segments and opportunities for exponential growth
• Drive executive-level engagement and influence within the startup community, with a particular focus on C-suite technical decision makers, visionary founders, and strategic investors
• Cultivate and maintain profound, long-term relationships with founders, VCs, key developers, and technical architects to (1) secure net-new logos within the startup ecosystem, (2) identify, establish, and mature strategic product and go-to-market partnerships, and (3) consistently exceed top-line revenue targets
• Develop and evangelize a comprehensive, expert-level understanding of MongoDB products, the competitive landscape, and partner technologies, positioning MongoDB as a thought leader

Who You Are

• 2+ years of consistent quota-carrying sales experience in highly competitive and rapidly evolving markets, with a proven track record of selling technically complex enterprise solutions at scale
• Exceptional intellectual curiosity and a demonstrated commitment to continuous learning and professional development
• A profound history of identifying, building, and nurturing executive-level champions within your customer-base, and successfully navigating highly complex, multi-stakeholder sales processes
• Mastery in translating intricate technical concepts and nuanced technical challenges into compelling, quantifiable business value and strategic outcomes for customers
• Possess an inherent drive, intense competitiveness, and an insatiable desire to achieve extraordinary success and exceed expectations
• Must reside within the assigned territory and be willing to maintain a significant in-office presence (3+ days per week) to foster collaboration and team cohesion

Things we love

• A passionate commitment to continuous learning and a strong aspiration to lead and define your career trajectory
• A proven ability to contribute significantly to building something truly special and scaling a high-growth business unit
• Deep familiarity with advanced software development concepts, emerging technologies, and a nuanced understanding of diverse developer and technical personas
• Extensive experience and a strong preference for selling to highly technical buyers and engineering leadership

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273525925

MongoDB is looking for a highly accomplished, results-oriented individual with exceptional energy, intellectual curiosity, and entrepreneurial initiative to significantly expand our presence within the startup ecosystem. This AI Natives EAE role is critical for proactively identifying and cultivating strategic, net-new relationships with high-potential startup founders and executive decision-makers, while concurrently forging deep, impactful partnerships across the AI landscape, and expertly guiding complex sales cycles within an assigned territory.

This role is deeply connected to MongoDB’s vision to become the Data Platform for AI, and you’ll be at the forefront of that mission. You will be focused on winning the fastest-growing organizations in the world’s most concentrated AI hub.

We are looking to speak to candidates who are based in Amsterdam, Stockholm or Copenhagen for our hybrid working model.

What you will be doing

• Serve as a pivotal leader within MongoDB GTM, working cross-functionally with Marketing and Product Leadership directly influencing and driving MongoDB’s market penetration within the VC and startup ecosystem
• Architect and execute highly sophisticated, data-driven go-to-market strategies for the assigned AI Native territory, identifying key market segments and opportunities for exponential growth
• Drive executive-level engagement and influence within the startup community, with a particular focus on C-suite technical decision makers, visionary founders, and strategic investors
• Cultivate and maintain profound, long-term relationships with founders, VCs, key developers, and technical architects to (1) secure net-new logos within the startup ecosystem, (2) identify, establish, and mature strategic product and go-to-market partnerships, and (3) consistently exceed top-line revenue targets
• Develop and evangelize a comprehensive, expert-level understanding of MongoDB products, the competitive landscape, and partner technologies, positioning MongoDB as a thought leader

Who You Are

• 8+ years of consistent quota-carrying field experience in highly competitive and rapidly evolving markets, with a proven track record of selling technically complex enterprise solutions at scale
• Exceptional intellectual curiosity and a demonstrated commitment to continuous learning and professional development
• A profound history of identifying, building, and nurturing executive-level champions within your customer-base, and successfully navigating highly complex, multi-stakeholder sales processes
• Mastery in translating intricate technical concepts and nuanced technical challenges into compelling, quantifiable business value and strategic outcomes for customers
• Possess an inherent drive, intense competitiveness, and an insatiable desire to achieve extraordinary success and exceed expectations
• Must reside within the assigned territory and be willing to maintain a significant in-office presence (3+ days per week) to foster collaboration and team cohesion

Things we love

• A passionate commitment to continuous learning and a strong aspiration to lead and define your career trajectory
• A proven ability to contribute significantly to building something truly special and scaling a high-growth business unit
• Deep familiarity with advanced software development concepts, emerging technologies, and a nuanced understanding of diverse developer and technical personas
• Extensive experience and a strong preference for selling to highly technical buyers and engineering leadership

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273525946

Employment Type

Existing, Full-Time, Permanent Position

Salary Range

$75k-$85k, depending on experience

About the Organization

Sigma Loyalty Group is a leading Canadian provider of identity protection solutions, helping financial institutions and other organizations deliver trusted identity theft prevention, detection, and restoration services to their customers. Driven by innovation, collaboration, and a commitment to excellence, the company combines advanced technology with exceptional customer support to help protect individuals from the growing risks of fraud and identity theft.

Sigma Loyalty Group offers employees the opportunity to make a meaningful impact in a fast-paced, evolving industry while working alongside talented professionals in a supportive and growth-oriented environment. As part of the Sigma Group family of companies, the organization is dedicated to fostering a culture of integrity, continuous learning, and shared success.

What we offer:

• Competitive compensation with growth potential
• Comprehensive health benefits and retirement savings program
• Hybrid work environment (3 days in-office, 2 days remote)
• Collaborative and supportive work environment

About the Opportunity:

Sigma Loyalty Group is looking for a finance operations leader who can bring structure, insight, and momentum to a busy accounting function. As Manager of Finance Operations, you will play a key role in keeping the organization’s financial engine running smoothly, from full-cycle accounting and month-end reporting to process improvements, controls, and cross-functional problem-solving. This is a hands-on role for a collaborative finance professional who enjoys working across teams, building trusted relationships with clients, vendors, banks, and auditors, and finding practical ways to strengthen accuracy, efficiency, and accountability.

Key Responsibilities:

• Oversee daily finance operations, including accounts payable, accounts receivable, general ledger, cash management, bank reconciliations, and month-end close activities
• Review and approve vendor invoices, expense reports, client billing, manual invoices, commissions, payments, and related supporting documentation
• Support accurate monthly financial reporting by reviewing accruals, amortizations, chargebacks, intercompany entries, foreign exchange, tax payments, refunds, and other general ledger transactions
• Manage payroll, benefits, vacation, pension administration, and related employee support activities
• Maintain and improve accounting processes, internal controls, data integrity, and cost-effective finance operations
• Lead and support SOC 1 Type II audit activities, annual audit requests, regulatory requirements, and compliance-related reporting
• Administer and support Oracle finance activities, including AP, AR, GL, cash management, transaction mapping, AR maintenance, and period open/close processes
• Track purchase orders, monitor expenses against budget, and provide analysis to support operational decision-making
• Liaise with banks, merchants, clients, vendors, auditors, and internal stakeholders to resolve issues and respond to queries
• Support finance-related system configuration and testing activities, including new merchant ID mapping in UAT and production environments
• Supervise, guide, and support accounting team members to ensure deadlines are met and finance operations run smoothly
• Other duties as required

Qualifications and Experience:

• Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or a related field
• CPA designation ideal but not required
• 7+ years of progressive accounting or finance experience, including experience overseeing finance operations, month-end close, and financial reporting activities
• Strong knowledge of full-cycle accounting, including accounts payable, accounts receivable, general ledger, bank reconciliations, accruals, intercompany transactions, and cash management
• Experience supervising or mentoring accounting team members and supporting day-to-day workflow, deadlines, and issue resolution
• Experience with ERP systems; Oracle experience is strongly preferred
• Working knowledge of payroll, benefits, pension, vacation administration, and related employee support processes
• Experience supporting audits, internal controls, compliance requirements, and financial documentation; SOC 1 Type II audit experience is an asset
• Strong analytical, problem-solving, organizational, and communication skills, with the ability to manage multiple priorities in a deadline-driven environment
• High attention to detail and a continuous improvement mindset, with the ability to identify efficiencies and strengthen finance processes

Interested in being a part of Sigma Loyalty Group?  We look forward to your application!

Sigma Loyalty Group is committed to meeting the accessibility needs of all applicants throughout the recruiting and selection process. Please let us know about any accommodation and/or support requirements. Please note that only those candidates selected for an interview will be contacted.

Please note: We are only accepting applications from candidates authorized to work in Canada, and we are not currently sponsoring temporary or permanent work visas.

Sigma Loyalty Group is working in partnership with HR à la carte for our recruitment efforts.

Use of AI in Hiring: Some stages of our recruitment process may use AI-assisted tools to support recruitment efforts; however, all applications are screened and assessed by human reviewers.  In addition, all final hiring decisions are made by humans.

Employment Type

Existing, Full-Time, Permanent Position

Salary Range

$75k-$85k, depending on experience

About the Organization

Sigma Loyalty Group is a leading Canadian provider of identity protection solutions, helping financial institutions and other organizations deliver trusted identity theft prevention, detection, and restoration services to their customers. Driven by innovation, collaboration, and a commitment to excellence, the company combines advanced technology with exceptional customer support to help protect individuals from the growing risks of fraud and identity theft.

Sigma Loyalty Group offers employees the opportunity to make a meaningful impact in a fast-paced, evolving industry while working alongside talented professionals in a supportive and growth-oriented environment. As part of the Sigma Group family of companies, the organization is dedicated to fostering a culture of integrity, continuous learning, and shared success.

What we offer:

• Competitive compensation with growth potential
• Comprehensive health benefits and retirement savings program
• Hybrid work environment (3 days in-office, 2 days remote)
• Collaborative and supportive work environment

About the Opportunity:

Sigma Loyalty Group is looking for a finance operations leader who can bring structure, insight, and momentum to a busy accounting function. As Manager of Finance Operations, you will play a key role in keeping the organization’s financial engine running smoothly, from full-cycle accounting and month-end reporting to process improvements, controls, and cross-functional problem-solving. This is a hands-on role for a collaborative finance professional who enjoys working across teams, building trusted relationships with clients, vendors, banks, and auditors, and finding practical ways to strengthen accuracy, efficiency, and accountability.

Key Responsibilities:

• Oversee daily finance operations, including accounts payable, accounts receivable, general ledger, cash management, bank reconciliations, and month-end close activities
• Review and approve vendor invoices, expense reports, client billing, manual invoices, commissions, payments, and related supporting documentation
• Support accurate monthly financial reporting by reviewing accruals, amortizations, chargebacks, intercompany entries, foreign exchange, tax payments, refunds, and other general ledger transactions
• Manage payroll, benefits, vacation, pension administration, and related employee support activities
• Maintain and improve accounting processes, internal controls, data integrity, and cost-effective finance operations
• Lead and support SOC 1 Type II audit activities, annual audit requests, regulatory requirements, and compliance-related reporting
• Administer and support Oracle finance activities, including AP, AR, GL, cash management, transaction mapping, AR maintenance, and period open/close processes
• Track purchase orders, monitor expenses against budget, and provide analysis to support operational decision-making
• Liaise with banks, merchants, clients, vendors, auditors, and internal stakeholders to resolve issues and respond to queries
• Support finance-related system configuration and testing activities, including new merchant ID mapping in UAT and production environments
• Supervise, guide, and support accounting team members to ensure deadlines are met and finance operations run smoothly
• Other duties as required

Qualifications and Experience:

• Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or a related field
• CPA designation ideal but not required
• 7+ years of progressive accounting or finance experience, including experience overseeing finance operations, month-end close, and financial reporting activities
• Strong knowledge of full-cycle accounting, including accounts payable, accounts receivable, general ledger, bank reconciliations, accruals, intercompany transactions, and cash management
• Experience supervising or mentoring accounting team members and supporting day-to-day workflow, deadlines, and issue resolution
• Experience with ERP systems; Oracle experience is strongly preferred
• Working knowledge of payroll, benefits, pension, vacation administration, and related employee support processes
• Experience supporting audits, internal controls, compliance requirements, and financial documentation; SOC 1 Type II audit experience is an asset
• Strong analytical, problem-solving, organizational, and communication skills, with the ability to manage multiple priorities in a deadline-driven environment
• High attention to detail and a continuous improvement mindset, with the ability to identify efficiencies and strengthen finance processes

Interested in being a part of Sigma Loyalty Group?  We look forward to your application!

Sigma Loyalty Group is committed to meeting the accessibility needs of all applicants throughout the recruiting and selection process. Please let us know about any accommodation and/or support requirements. Please note that only those candidates selected for an interview will be contacted.

Please note: We are only accepting applications from candidates authorized to work in Canada, and we are not currently sponsoring temporary or permanent work visas.

Sigma Loyalty Group is working in partnership with HR à la carte for our recruitment efforts.

Use of AI in Hiring: Some stages of our recruitment process may use AI-assisted tools to support recruitment efforts; however, all applications are screened and assessed by human reviewers.  In addition, all final hiring decisions are made by humans.

Organizational Summary

Contraceptive care is basic healthcare. Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone.

Our Mission and Impact

Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C.

While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them.

A Different Kind of Nonprofit

Supported entirely by venture philanthropy, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies.

• Our 2030 Goal: We are on a mission to partner with organizations that collectively reach 5 million patients of reproductive age.
• Recognition: We are a 2023 Audacious Project recipient, with our work featured in publications like Harvard Public Health, Bloomberg, and MedPage Today.

We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all.

Position Summary

Upstream’s Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream’s growing, organization-wide use of AI.

This role exists to expand the team’s capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it.

The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment.

Essential Duties and Responsibilities

Technical Project Management (60%)

• Own end-to-end project management, from intake through delivery, for DAT initiatives on the team’s roadmap, including data migrations, IT operations improvements, and the central data-layer buildout.
• Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track.
• Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream’s evolving central data warehouse / data-layer strategy.
• Serve as a resource for turning data into decisions across teams.

Automation, Tooling & Process Improvement (25%)

• Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback.
• Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale.
• Drive initiatives to completion, often coordinating and contributing directly to the work.

Systems, AI Adoption & Operations Support (15%)

• Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors.
• Support Upstream’s AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management.
• Support selection, implementation, and administration across Upstream’s SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others)
• Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills, and Abilities

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership.
• 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations.
• Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.).
• Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data (“ETL-type” work).
• Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time.
• Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail.
• Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission.
• AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints.
• AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment.
• Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)

• Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus.
• Scripting (Python, Google Apps Script), SQL, or APIs.
• Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques.
• Familiarity or experience with Salesforce
• Experience building workflow automations, AI agents, and other AI-based solutions.
• Familiarity with SaaS administration and best practices.
• Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.).
• Experience in a healthcare, nonprofit, or other mission-driven setting.
• Awareness of information security and/or HIPAA concepts.

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.

Hiring Range

$100,000—$110,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA’s compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored  learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

Company Description

• Outbound call centre sales roles - we want people who deliver
• Base salary plus monthly commissions, with top performers earning $100k plus
• Hybrid working (3 days in office for the first 6 months, then transition to 2 days)
• Full time permanent role based in Melbourne CBD

Lifebroker exists to help Australians make sense of life insurance. People come to us to compare their options, get clear information, and make a decision that protects the people they love.

We’re one of Australia’s leading online life insurance comparison services and part of the TAL Dai-ichi Life Australia group. TAL is one of Australia’s largest life insurers, protecting over five million Australians and their families. Backed by Dai-ichi Life, one of the world’s largest life insurance groups, we combine the agility of a specialist comparison business with the strength and stability of a global insurer. We’re growing, and we’re looking for leaders who care about building great teams and delivering quality customer outcomes.

Job Description

The Insurance Sales Consultant role sits within a fast-paced, outbound sales environment and suits people who are motivated by performance, commission, measurable results, and helping customers find the right cover. Success is driven by discipline, quality conversations, and consistent follow-through.

Insurance Sales Consultants at Lifebroker help customers compare life insurance options across five major retail insurers on a general advice basis.

Key Responsibilities:

• Working within the Outbound sales team to achieve monthly sales targets.
• Facilitate phone & online enquiries, providing a positive experience for all.
• Contact, guide customers through their life insurance options with expertise.
• Educate clients about the available insurance products, to help each client gain a full understanding of their options.
• Responsible to achieve monthly targets.
• Maintain accurate records, documentation, and generation of quotes.
• Collaborate effectively with your team & other departments so clients experience an efficient and accurate application process.

Qualifications

• Proven outbound call centre sales experience highly regarded. We are looking for individuals with a sales background who target driven and goal oriented. Top of your game and looking to get into a business with a strong growth agenda and career progression for proven individuals.
• Strong sales methodologies that support an industry leading customer experience.
• Industry experience highly regarded, however your ability to learn quickly, show initiative and proactively deliver outcomes, also highly regarded.
• Work autonomously and as part of a team, with a hybrid working environment we’re looking for people who are confident in their ability to be motivated to deliver results as well as contribute to the broader team environment.
• Results-Oriented mindset to meet and exceed KPIs.
• We seek resilient individuals who thrives in a dynamic environment.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Company Description

• 12-month fixed term contract role
• Sydney based (363 George Street)
• Hybrid working (3 days in office, 2 working from home)

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Group Administrator role is responsible for supporting the Team Manager and Underwriting Teams in delivering services against key metrics such as SLA and quality. This includes assisting with the governance of processes and procedures to ensure compliance with increasing legislative and regulatory requirements, while fostering a high‑performance culture within the team.

These functions involve working closely with all business units to drive operational effectiveness, safeguard sensitive customer information, and ensure KPI targets are consistently achieved. Integral to this are quality and service standards which ensure the functions meet TAL’s ambition for customers and partners to trust in our processes, value the protection we provide, and feel confident we will be there when they need us most.

In this role you will:

• Manage daily workflow to meet KPIs, SLAs, and quality standards.
• Support the team and manager in addressing knowledge gaps and improving performance.
• Ensure compliance with TAL guidelines, safeguarding sensitive customer information and monitoring quality.
• Investigate and manage compliance incidents, conduct root cause analysis, and provide feedback to leadership.
• Handle complex cases, complaint escalations, and monitor workflow effectively.
• Build and maintain strong relationships with internal and external stakeholders (Underwriting, Member Services, Client Partnerships, Fund partners, service providers, project teams, and leadership).
• Communicate with clarity and positive impact across business areas, using varied communication methods.
• Proactively identify customer issues, implement solutions, and drive improvements that add value.
• Explore opportunities to enhance team effectiveness and productivity.
• Assist the team leader to ensure activities deliver measurable customer-focused outcomes.

Qualifications

• Experience in group administration with a high attention to detail with a focus on quality and process improvement
• Strong problem solving skills with the ability to think laterally
• Experience in Superannuation and/or Insurance industry
• Skilled in managing multiple projects and meeting deadlines
• Strong communication skills (written, verbal, and public speaking) across all organisational levels
• Positive, proactive attitude with the ability to work independently
• Technical expertise in Life Insurance and/or Superannuation
• Committed to enhancing member experience and identifying opportunities for improvement.
• Effective time management while maintaining quality standards.

Additional Information

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Organizational Summary

Contraceptive care is basic healthcare. Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone.

Our Mission and Impact

Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C.

While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them.

A Different Kind of Nonprofit

Supported entirely by venture philanthropy, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies.

• Our 2030 Goal: We are on a mission to partner with organizations that collectively reach 5 million patients of reproductive age.
• Recognition: We are a 2023 Audacious Project recipient, with our work featured in publications like Harvard Public Health, Bloomberg, and MedPage Today.

We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all.

Position Summary

Upstream’s Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream’s growing, organization-wide use of AI.

This role exists to expand the team’s capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it.

The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment.

Essential Duties and Responsibilities

Technical Project Management (60%)

• Own end-to-end project management, from intake through delivery, for DAT initiatives on the team’s roadmap, including data migrations, IT operations improvements, and the central data-layer buildout.
• Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track.
• Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream’s evolving central data warehouse / data-layer strategy.
• Serve as a resource for turning data into decisions across teams.

Automation, Tooling & Process Improvement (25%)

• Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback.
• Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale.
• Drive initiatives to completion, often coordinating and contributing directly to the work.

Systems, AI Adoption & Operations Support (15%)

• Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors.
• Support Upstream’s AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management.
• Support selection, implementation, and administration across Upstream’s SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others)
• Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills, and Abilities

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership.
• 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations.
• Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.).
• Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data (“ETL-type” work).
• Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time.
• Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail.
• Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission.
• AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints.
• AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment.
• Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)

• Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus.
• Scripting (Python, Google Apps Script), SQL, or APIs.
• Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques.
• Familiarity or experience with Salesforce
• Experience building workflow automations, AI agents, and other AI-based solutions.
• Familiarity with SaaS administration and best practices.
• Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.).
• Experience in a healthcare, nonprofit, or other mission-driven setting.
• Awareness of information security and/or HIPAA concepts.

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.

Hiring Range

$100,000—$110,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA’s compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored  learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

Please note that this is a Full-Time Contractor (12-month contract) – you’ll have the flexibility to work remotely, with the option to join us in the office whenever you’d like!...

Headquarters: Finland; Remote - Denmark; Stockholm, Sweden

CSQ227R121

Locations - Sweden, Denmark, Finland (Hybrid/Remote)

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems with the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you are a trusted technical advisor to key customers, providing expert guidance that translates data, analytics and AI challenges into high-impact business value. You help design, implement, and scale data and AI solutions, focusing on architecture, operational excellence, and customer enablement. Internally, you will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers.

Delivery Solutions Architects (DSAs) are trusted technical advisors embedded within the customer organization, providing expert guidance that translates data and AI challenges into high-impact business value. They help you design, implement, and scale data and AI solutions, focusing on architecture, operational excellence, and team enablement. DSAs focus on:

• Designing secure, scalable architecture 
• Aligning people, processes, and technology 
• Establishing trusted advisor relationships
• Leveraging the broader ecosystem of Databricks experts 

This is a hybrid technical and commercial role. Technically, the expectations are that you become the post-sales technical lead and trusted advisor across all Databricks products for the customer’s top priority use cases. This requires you to use your technical skills and credibility to engage and communicate with technical/technical leadership stakeholders in our customer organizations, do architecture reviews, help with performance and cost optimizations, demonstrate new capabilities, remove blockers, etc. In parallel, it is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving onboarding plans. 

While not a hands-on-keyboard role, this is a highly technical position where architectural skills in fields such as Data Architecture, Data Engineering, Data Warehousing or Data Science are essential.

You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Be the Databricks Architect working with customer technical teams working on use cases/data products, from development to go-live, addressing any technical challenges and blockers and providing guidance, best practices and enablement
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the internal point of contact for any questions related to production/go live status of agreed upon use cases within an account, often for multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert-level technical teams to address the tasks that are beyond your scope of activities or expertise
• Create  and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs, presenting them to the customers when applicable for their ongoing developments
• internal and external updates - KPI reporting on the status of usage and customer health, risks and blockers, product adoption and use case progression - to your Field Engineering leadership

What we look for:

• Programming experience in PySpark, Python and Databricks (or similar data platform)
• Understanding and hands-on experience of solution architecture-related distributed data and analytics systems
• 5+ years of experience where you have been accountable for delivery of projects in Data, Analytics or AI and where you can contribute to technical debate and design choices with customers
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting roles
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program coordination including account and stakeholder management
• Experience resolving complex and important escalation with senior customer technical stakeholders
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30%

 

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

To apply: https://weworkremotely.com/remote-jobs/databricks-delivery-solutions-architect

Company overview:

TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Senior Customer Account Manager

Position Summary

The Senior Customer Account Manager (Track & Trace Agentic Business Processes)is responsible for protecting, growing, and strengthening TraceLink’s Track & Trace customer relationships with our most valuable customers. Serving as the primary commercial owner for the Track & Trace Agentic Business Process (T&T ABP) commercialization journey across an assigned portfolio of customers, the Senior CAM helps customers maximize the value of their serialization, compliance, and digital compliance operations while expanding adoption of TraceLink’s Track & Trace platform, compliance solutions, and Track & Trace-related Agentic Business Processes.

The Senior CAM owns the complete commercial lifecycle of the T&T ABP journey, including customer strategy, renewals, compliance expansion, pipeline development, forecasting, and the introduction of new Track & Trace and compliance-related Agentic Business Processes that improve compliance, productivity, and operational performance.

This is an outside sales/field-based role that requires hands-on executive relationship management, frequent on-site customer visits, and intentional territory planning. The CAM owns the complete commercial lifecycle of the T&T ABP journey, including account strategy, renewals, compliance expansion, pipeline development, forecasting, and the introduction of new Track & Trace and compliance-related Agentic Business Processes that improve compliance, productivity, and operational performance.

Many customers will simultaneously pursue a broader Supply Chain Agentic Business Process (SC ABP) transformation journey. In these situations, the CAM works collaboratively with the SC ABP sales organization while independently owning the T&T ABP commercial relationship, ensuring customers experience a coordinated commercial engagement across both commercialization journeys.

This role is ideal for a consultative enterprise account manager who excels at developing executive relationships, managing complex customer portfolios, executing disciplined commercial processes, and driving long-term customer value.

Key Responsibilities

Drive Outside Sales & On-Site Strategic Engagement

• Execute Field-Based Account Strategies: Proactively manage a high-touch, outside sales model with regular travel to customer sites to build intimacy, establish presence, and drive strategic initiatives.

• Lead In-Person Executive Sessions: Plan, coordinate, and lead high-impact, face-to-face Customer Operational Reviews (CORs), Executive Business Reviews (EBRs), commercial planning sessions, and strategic account reviews with C-suite and senior leaders.

• Build On-Site Relationships: Establish deep, trusted relationships across geographically dispersed teams, engaging on-site with business, compliance, supply chain, quality, and IT stakeholders.

Own the Track & Trace ABP Commercial Journey

• Serve as the primary commercial owner for the Track & Trace ABP commercialization journey across an assigned portfolio of customers.

• Develop and execute long-term account strategies that maximize customer value, recurring revenue, and commercial growth.

• Develop and maintain comprehensive account plans using TraceLink’s WISE operating platform (an AI-powered Sales assistant).

• Build trusted relationships with executive, business, compliance, supply chain, quality, and IT stakeholders.

• Coordinate, prepare, and conduct Customer Operational Reviews (CORs), Executive Business Reviews (EBRs), commercial planning sessions, and strategic account reviews.

• Develop deep expertise in each customer’s Track & Trace operating model, compliance processes, business priorities, and digital transformation initiatives.

Protect and Expand the Compliance Business

• Develop and execute renewal strategies that maximize customer retention and long-term customer value.

• Build and maintain a healthy pipeline of renewal, Track & Trace expansion, compliance expansion, and Track & Trace ABP opportunities sufficient to achieve assigned business objectives.

• Identify, qualify, and close expansion opportunities across the Track & Trace portfolio.

• Position Track & Trace-related Agentic Business Processes that improve compliance execution, operational efficiency, and customer business outcomes.

• Position additional compliance capabilities including MINT Serialized Shipment, POET Compliance Exceptions, and future compliance-related products and services.

• Build business cases demonstrating operational, compliance, and financial value.

• Execute targeted commercial campaigns that reinforce TraceLink’s differentiated value proposition.

Execute Commercial Excellence

• Execute opportunities using TraceLink’s commercial methodology and sales process.

• Apply disciplined MEDDPICC qualification throughout the opportunity lifecycle to improve opportunity quality and forecast predictability.

• Maintain accurate forecasts, account plans, opportunity strategies, customer engagement plans, and commercial documentation within WISE and CRM.

• Ensure pipeline hygiene by maintaining accurate opportunity stages, close dates, next steps, qualification criteria, account strategies, and forecast commitments.

• Utilize TraceLink value frameworks, business value tools, and commercial assets to execute consistent customer engagement and opportunity progression.

• Participate in forecast reviews, opportunity reviews, account strategy reviews, and business operating cadences.

Partner on Supply Chain Transformation

• Identify customer initiatives involving broader supply chain transformation, operational digitalization, or AI-enabled operations.

• Introduce qualified Supply Chain ABP opportunities supported by documented customer objectives, business value hypotheses, executive stakeholder alignment, and MEDDPICC qualification.

• Partner closely with SC ABP teammates to coordinate customer engagement while maintaining ownership of the Track & Trace ABP commercialization journey.

• Present a unified TraceLink commercial strategy that enables customers to pursue both commercialization journeys simultaneously.

Protect Customer Success

• Proactively identify commercial, operational, competitive, and customer health risks.

• Coordinate internal resources to resolve customer issues and protect recurring revenue.

• Collaboratively partner closely with Customer Success, Professional Services, Product Management, Marketing, Solution Consulting, and Support to ensure successful customer outcomes.

• Represent customer priorities internally and advocate for customer success across the organization.

Success Measures

The Senior Customer Account Manager is measured on:

• T&T Revenue Retention (Gross Revenue Retention)

• T&T Expansion Annual Recurring Revenue

• Successful Introduction of Track & Trace Agentic Business Processes

• Acquisition of Customer Operational Reviews (CORs) and Executive Business Reviews (EBRs)

• Qualified Supply Chain ABP Opportunity Referrals

• Forecast Accuracy

• Pipeline Hygiene and Commercial Process Compliance

• Effective Adoption of WISE Commercial Methodology and MEDDPICC

Qualifications

Required Experience

• 6-10+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts.

• Demonstrated track record in an outside sales model, including a history of travel (up to 20%) to conduct face-to-face meetings, host on-site EBRs, and build executive rapport in person.

• Experience managing complex strategic customer relationships.

• Demonstrated success protecting and expanding recurring software revenue.

• Experience engaging executive business and IT stakeholders.

• Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills.

• Experience utilizing CRM systems and structured commercial sales methodologies.

• Proven record establishing collaborative internal cross-functional relationships

• Excellent written, verbal, and executive communication skills.

Preferred Experience

• Life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience.

• Knowledge of pharmaceutical compliance, serialization, or supply chain operations.

• Experience using MEDDPICC or similar enterprise opportunity qualification methodologies.

• Experience working in cross-functional enterprise commercial organizations.

Core Competencies

• Outside Sales & Territory Management

• Field Presence & On-Site Executive Engagement

• Executive Relationship Management

• Strategic Account Planning

• Commercial Negotiation

• Customer Business Acumen

• Enterprise SaaS

• Consultative Selling

• Business Value Selling

• MEDDPICC Opportunity Qualification

• WISE Commercial Methodology

• Pipeline & Forecast Management

• Cross-Functional Leadership

• Executive Communication & Presentation

What Success Looks Like

Successful Senior Customer Account Managers serve as the trusted commercial leaders for the Track & Trace ABP commercialization journey. They consistently retain and expand TraceLink’s Track & Trace business, introduce new Track & Trace and compliance-related Agentic Business Processes, execute disciplined commercial processes, maintain predictable forecasts and high-quality pipelines, and identify strategic Supply Chain ABP opportunities. By combining strong customer relationships with operational excellence, they collaborate seamlessly across the organization to maximize long-term customer value across both commercialization journeys while delivering predictable business results.

TraceLink is committed to providing competitive compensation and benefits to all employees. This is the estimated base salary range for this role and should serve only as a guide. Final compensation offered may vary based on a variety of factors including but not limited to experience level, fit for the role, skills, domain knowledge, internal equity, budget, and location.

US Pay Range

$114,900—$152,600 USD

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.

Hybrid

Lokation: Prague 8, HO 50 %

Languages: Fluent English and Czech, (German B2 is a plus)

Level: Senior

Form of cooperation: Contraktor

Start date: asap

Allocation: Full-Time

Allocation length: Long term

The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.

Task and responsibilities:

• Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP

• Connectivity setup: Allowing clients to instruct and receive reporting on their accounts

• Signature Verification: Providing signature verification services for Clearstream entities

• Monitor, verify and execute incoming internal & external requests

• Verify accuracy and completeness of the requests, follow up and ensure proper execution

• Collection and storage of customer documentation

• Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub

• Provide regular status to the Project

Mandatory skills and experiences:

• Strong organizational and solution-oriented skills, attention to detail

• Ability to work independently as well as in a team in a diverse international environment

• Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability

• A keen interest in enhancing your skillset and your understanding of the capital markets

Optional skills:

Experience with SAP systems, account maintenance and archiving tools is an advantage

• German level B2 is a plus

WEB

• title=Client Service Manager
• job=other

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform’s core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.

At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.

Software Engineer: Platform

Remote / Chicago, IL (Hybrid)

About the Role

As a Platform Software Engineer at LogicGate, you will build the robust backend services, APIs, and data layers that power Risk Cloud. Working autonomously within an assigned domain, you will design stable solutions, ship high-impact features, and systematically debug production workloads. This role is ideal for an engineer who executes with efficiency and takes operational ownership within their scope of responsibility, while actively developing the depth to shape our future enterprise cloud architecture.

What You’ll Do

• Feature Engineering: Design and build backend features and robust REST APIs on the Risk Cloud platform using Java, Kotlin, and Spring Boot—taking engineering tasks from requirements through implementation, testing, and production release.
• Quality Assurance & Testing: Write clean, understandable code and build comprehensive unit and integration tests using JUnit, adhering to the testing pyramid to contribute to a highly stable, dependable deployment lifecycle.
• Systematic Debugging: Independently diagnose and resolve issues within your owned service area by reading distributed logs, analyzing console data, tracing request flows, and utilizing customer session analytics without needing escalation for routine anomalies.
• Domain Ownership: Act as a subject matter expert (SME) for a defined portion of the platform (such as our core workflow engine or reporting services), gathering context independently to design functions optimized for maintainability and scalability.
• Architecture & Documentation: Participate productively in Technical Specification reviews, estimate level of effort accurately, and author clear technical documentation including API contracts, data models, and Confluence runbooks.
• Data Management: Work operationally with relational databases (PostgreSQL) and advanced platform data stores (Neo4j, Redis) alongside messaging infrastructure (RabbitMQ) to trace, query, and optimize how data flows across microservices.
• Agile Collaboration: Partner cross-functionally with product managers, QA engineers, and frontend developers in Agile sprints, mapping out individual task prioritization while raising dependencies or project blockers daily to ensure engineering alignment.
• Code Reviews & Culture: Participate actively in regular peer code reviews—providing meaningful praise, ensuring compliance with team conventions, and receiving constructive feedback non-defensively with an innate curiosity to learn.

What You Bring

Required

• Professional Experience: 3–5 years of professional backend, platform, or systems engineering experience within a high-growth environment.
• Core Stack Proficiency: Strong development experience using Java, Kotlin, or a comparable enterprise JVM language, alongside practical exposure to frameworks like Spring Boot.
• API Design Mastery: Solid experience building, owning, and maintaining production-grade REST APIs, with an emphasis on API versioning, contract stability, and cross-team consumer workflows.
• Database Fundamentals: Practical experience working with relational databases (such as PostgreSQL), including writing complex queries, executing schema migrations, and analyzing query performance.
• Autonomous Troubleshooting: Demonstrated ability to independently debug complex distributed backend services by parsing logs, utilizing monitoring systems like Datadog, and verifying compliance protocols via security tools like GitLab Ultimate, Sonarqube and Wiz..
• AI-Augmented Development: Practical experience using AI coding assistants (Cursor, GitHub Copilot, Codex, or Claude Code) as part of a normal workflow—writing effective prompts, building reusable skills or custom instructions, and knowing when to trust, verify, or discard AI-generated output.

Nice to Have:

• Polyglot Exposure: Experience or fluency with Go (our platform chapter utilizes Go alongside our primary JVM stack).
• Advanced Data Infrastructure: Familiarity with graph databases (Neo4j), message queues (RabbitMQ), or distributed caching layers (Redis).
• SaaS Architecture: Background building multi-tenant B2B SaaS applications where strict data isolation, high availability, and performance at scale are paramount.
• Modern Distributed Systems: Deep understanding of event-driven architectures, microservices patterns, or containerized applications at production scale.

The anticipated on-target earnings range for the role is $105,000 - $130,000 per year + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees’ growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform’s core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.

At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.

Software Engineer: Test (SDET)

Remote / Chicago, IL (Hybrid)

About the Role

As a Software Engineer: Test at LogicGate, you will build and scale the automated testing frameworks, pipelines, and tools that guarantee the reliability of the Risk Cloud platform. AI is central to how you work: you are expected to embed AI-driven tooling across test authoring, regression analysis, and coverage expansion to compress delivery timelines and raise the precision of everything you ship.  You will design robust automation suites, expand test coverage across the ecosystem, and systematically isolate complex software regressions. This role is ideal for an engineering-focused QA professional who treats AI as a core part of their craft, takes operational ownership of quality boundaries, and establishes data-driven testing strategies across our platform.

What You’ll Do

• Automation Engineering: Design, build, and maintain scalable automated testing frameworks and end-to-end regression suites using TypeScript and Playwright, augmented by AI-driven code generation, to take validation tasks from requirements through continuous deployment.
• Testing Pyramid Validation: Write clean, understandable automation code to validate backend APIs and integration layers, strictly adhering to the testing pyramid to ensure a highly stable and dependable deployment lifecycle.
• Swarm Testing & Edge Cases: Actively contribute to and expand team testing efforts, systematically validating edge cases, error conditions, and happy paths while guiding the broader Engineering Department and QA Analysts on automated testability best practices.
• Systematic Debugging: Independently diagnose and isolate test automation failures and platform defects by reading distributed system logs, analyzing API console data, and utilizing AI-powered Datadog monitoring patterns to accelerate root-cause resolution.
• Technical Documentation: Author clear technical documentation within the codebase and Confluence, including test strategies, automation runbooks, and detailed defect reports to support collective engineering knowledge sharing.
• Test Data Infrastructure: Work operationally with relational databases (PostgreSQL) and advanced platform data stores, utilizing AI tools to query, manage, and optimize automated test data flows.
• Agile Collaboration: Partner cross-functionally with product managers, feature developers, QA Analysts, and DevOps in Agile sprints, accurately estimating validation effort, mapping task prioritization, and raising project dependencies or blockers daily.
• Code Reviews & Quality Culture: Participate actively in regular peer code reviews for both application features and test suites—providing constructive design feedback and ensuring strict compliance with team quality conventions.
• Testing Standards & Strategy: Partner with Engineering Leadership to help define department-wide QA expectations — incorporating AI governance, coverage ownership, automated-vs-manual boundaries, and documentation standards like runbooks — and translate that direction into practices the framework and broader QA function can follow.
• QA Analyst Enablement:  Partner directly with QA Analysts across squads to build their automation skills; pair on writing tests, review their automation code, and help shift their time from manual regression toward automated coverage.
• Testing Standards & Strategy: Partner with Engineering Leadership to help define department-wide QA expectations — coverage ownership, automated-vs-manual boundaries, and documentation standards like runbooks — and translate that direction into practices the framework and broader QA function can follow.

What You Bring

Required

• Professional Experience: 3–5 years of professional experience in software test automation, systems validation, or backend engineering within a high-growth SaaS environment.
• Core Language Proficiency: Strong programming experience using TypeScript or a comparable scripting language, alongside practical exposure to automated testing frameworks.
• AI-Augmented Development: Practical experience using AI coding assistants (Cursor, GitHub Copilot, Codex, or Claude Code) as part of a normal workflow—writing effective prompts, building reusable skills or custom instructions, and knowing when to trust, verify, or discard AI-generated output.
• Testing Strategy Mastery: Deep command of Fowler’s Testing Pyramid and the ability to apply it pragmatically - knowing what belongs at the unit, integration, and end-to-end layers and why - complemented by hands-on proficiency writing API tests, functional end-to-end tests, and performance tests to validate quality at every level of the stack.
• Mentoring and Coaching: Experience coaching or upskilling less-automation-savvy testers or engineers — you multiply impact through others’ skills, not just your own code.
• Autonomous Troubleshooting: Demonstrated ability to independently debug distributed backend microservices by parsing logs and utilizing core enterprise monitoring platforms like Datadog.

Nice to Have

• Advanced Data Infrastructure: Familiarity with validating message queues (RabbitMQ), graph databases (Neo4j), or distributed caching layers (Redis) under automated scale conditions.
• SaaS Security & Architecture: Background validating multi-tenant B2B SaaS applications where strict data isolation, high availability, and security compliance verification tools (like GitLab Ultimate, Sonarqube and Wiz) are paramount.
• Reporting and Presenting: Experience building or maintaining lightweight reporting/dashboards that surface test coverage (automated vs. manual) across teams.

The anticipated on-target earnings range for the role is $90,000 -118,000 per year + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees’ growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

About Portable

We are Australia’s leading innovation partners for public good – developing technology and design solutions that power the public and the people who serve it. We seek out areas of acute social need and work with government agencies, nonprofit organisations, and socially-minded businesses to make transformational change.

There are currently 65+ of us – researchers, strategists, designers, technologists, and producers – working from our head office in Collingwood and remotely from co-working spaces and homes across Australia.

This role sits within one of our Digital Product teams – cross-discipline delivery teams that operate as their own business units, each led by a Business Director.

Then there’s you!

You’re an experienced digital producer who thrives on the detail of delivery. You know how to keep a project or partnership on track – managing scope, risk, and communication so your team, and your partners, always know where things stand.

You’ve built genuine craft in production: you can run a workshop, write a statement of work, manage a budget, and hold a calm line when priorities shift. You’re not chasing a leadership title just yet – you’re focused on sharpening your delivery skills, building your commercial instincts, and taking on more as you’re ready for it.

You’ll work as part of a multidisciplinary delivery team, help deliver great outcomes for our partners, and play a growing role in how we win and shape new work.

What you’ll do

On a normal week, you might:

• Lead delivery on one or more projects end to end, keeping scope, budget, and timelines on track.
• Write and refine statements of work, tracking assumptions, risks, and dependencies as the work evolves.
• Run stand-ups, workshops, and partner check-ins, keeping your team and clients aligned on progress.
• Contribute to scoping and estimating for proposals, bringing a delivery lens to new business.
• Track budgets and forecasts, raising risks early and keeping profit margin on target.
• Coordinate research, design, and development inputs so the right work happens at the right time.
• Contribute to case studies and retrospectives once a project wraps up.

What we’re looking for

Must-haves

• Experience in digital project or product delivery, ideally 4 or more years, delivering research, design, or technology engagements.
• Comfort managing scope, budget, and timelines on partnerships of meaningful size.
• Strong organisational skills and an eye for detail, with the ability to juggle multiple priorities at once.
• Confident stakeholder communication, and the judgement to know when to escalate.
• Experience working in agile, multidisciplinary environments, using delivery tools such as Jira and Asana.
• A collaborative, pragmatic approach, and a genuine interest in growing your delivery and commercial skills over time.

Nice-to-haves

• Experience contributing to proposals, scoping, or business development.
• Exposure to digital products in the public, community, or non-profit sectors.

Key outcomes for this role

• You deliver great work on your projects and help us to win more
• Your projects land on time and on budget. Partners give positive feedback.
• You contribute to scoping and estimating for proposals, and to marketing activity and case studies.

How we remunerate and support our team

The salary range for this role is $106,000 – $118,000 plus superannuation, depending on experience.

Joining Portable means becoming part of an organisation with an award-winning workplace culture, where your contributions are valued and you’re supported by a genuinely multidisciplinary team.

Here’s what else you can look forward to:

• Meaningful work with impact – engagements that make a positive difference in areas like mental health, social justice, and accessibility.
• Flexible work arrangements – hybrid working (up to 2 days per week remotely), flexible hours, and personalised start and finish times.
• Enhanced leave benefits – bonus annual leave based on tenure, the option to purchase additional leave, paid volunteering leave, and paid mental health days with no explanation required.
• Growth and development – structured career pathways, an annual professional development allowance of $1,000–$2,000 and access to our Leadership programs.
• Wellbeing support – up to 4 counselling sessions per year through our EAP with The Mindroom, covering general wellbeing, career planning and life’s challenges.
• Financial and family support – profit-sharing bonuses, employee share options, salary sacrificing, enhanced parental leave, and flexible part-time arrangements.

How to apply

We’re committed to building a diverse and equitable team. People from underrepresented groups are strongly encouraged to apply.

To be considered, please send us:

• Your resume.
• A short (max. one-page) cover letter answering:
  • What attracted you to this role, and why do you think it’s a good fit for you?
  • Tell us about a partnership or project you managed where things didn’t go to plan. What did you do, and what did you learn?

Follow your passion

Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission.

Currently, we operate elementary, middle, and high schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education.

Our Network office is located at 401 W. 218th St., New York, NY 10034. Consultants will collaborate remotely or in-person as agreed upon based on project needs.

Deliver powerful results

To achieve our vision, we are searching for a Middle School Science Curriculum Writer Consultant with a Bachelor’s degree, Master’s degree preferred, and at least three years of experience designing and/or teaching high-quality secondary science instruction, with a proven record of developing rigorous, engaging, and culturally responsive curriculum.

Project Scope & Responsibilities:

• Design full-course curricula for middle school science subjects (e.g., Life, Earth and Physical Sciences, Biology) including scope and sequence, unit plans, and daily lesson plans.
• Develop high-quality instructional materials, including:
  • Student-facing lessons and problem sets
  • Labs, projects, and real-world applications
  • High-quality homework aligned with the course
  • Formative and summative assessments with clear success criteria
• Ensure alignment to New York State standards and Zeta’s academic vision and outcomes
• Embed inquiry-based learning, conceptual understanding, and opportunities for analytical thinking and problem-solving
• Design assessments that measure both content mastery and application of skills
• Collaborate closely with academic leaders, instructional coaches, and other curriculum writers to ensure coherence across courses and grade levels
• Use feedback from educators and student performance data to iterate and improve curriculum materials

Engagement & Compensation

We are hiring for a 12 month project-based consulting role with an immediate start date. If selected, this role would be offered as a 1099 independent contractor engagement and would not constitute an offer of employment.

• Compensation: Between $15,000 and $25,000 per project unit (depending on experience and project scope)
• Consultants are responsible for their own taxes; consultants are not eligible for Zeta benefit plans.
• Work schedule is flexible; deliverables and deadlines will be agreed upon with the designated project lead.

Join our purpose-driven community

Zeta collaborators are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our network of consultants stands united by a commitment to a limitless future for every child. At Zeta:

• We are passionate about our mission of providing world-class education to all students
• We bring a mindset of growth and flexibility
• We are hungry and determined to not only meet our goals, but surpass them
• We are humble, willing to put the team’s needs ahead of our own, and committed to contributing to a collaborative work environment
• We have a high bar for excellence and sweat over the details
• We are caring and put team over individual at all times

Apply Now!

Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity organization. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).